Vanilla Gift
Vanilla Gift Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has a 1.5 star rating from 952 reviews, with 11% likely to recommend and 87% unfavorable sentiment. Many users report fraud, failed activations, and requests for refunds; 42% call for improved customer service and 63% say they will not reuse the service.
Key Takeaways for Future Customers
- Read Vanilla Gift reviews before purchase; expect possible activation or balance issues.
- Be prepared to pursue refunds and follow up multiple times by phone or email.
- Confirm contact numbers and watch for potential fraud on gift card transactions.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and no live person.
- Frequent reports of stolen or missing balances and delayed or missing refunds.
- Problems with card activation, incorrect phone numbers, and perceived fraud.
Positive Feedback
Some users find cards easy to use when they work; a few noted no prior problems purchasing Vanilla Gift cards.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has a 1.5 star rating from 952 reviews, with 11% likely to recommend and 87% unfavorable sentiment. Many users report fraud, failed activations, and requests for refunds; 42% call for improved customer service and 63% say they will not reuse the service.
Key Takeaways for Future Customers
- Read Vanilla Gift reviews before purchase; expect possible activation or balance issues.
- Be prepared to pursue refunds and follow up multiple times by phone or email.
- Confirm contact numbers and watch for potential fraud on gift card transactions.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and no live person.
- Frequent reports of stolen or missing balances and delayed or missing refunds.
- Problems with card activation, incorrect phone numbers, and perceived fraud.
Positive Feedback
Some users find cards easy to use when they work; a few noted no prior problems purchasing Vanilla Gift cards.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
I can't get my card to work for online...
I can't get my card to work for online purchases or at the gas station. It still has a total balance on the card.
- None so far
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
I called the number on the back of my...
I called the number on the back of my gift card to activate it and got scammed.
The number is different then the actually number.
The one on the back of my gift card is
833322****
User's recommendation: Be careful make sure the number is correct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Defective egift card
- Bought a Vanilla egift Visa from Walmart.
- It declined in Google Wallet and other places.
- Support offered no help; one agent said it can't be replaced.
I purchased a vanilla e-gift Visa card from Walmart.com. After receiving the card, I attempted to use it and add it to my Google Wallet account, but it declined.
Everything I tried to do was declined. I have tried to use this e-gift card at several merchants where I have successfully used vanilla Visa e-gift cards before, but this card won't budge. I called the number for the vanilla gift card seven times; no one helped me. They just gave me the runaround each time.
One agent told me the card can't be replaced, even if it's not my fault?!
This isn't right. I'm out of $50.00!!!
- Convenient to purchase
- No help for a defective egift card
Preferred solution: I want a replacement card!!!
User's recommendation: DO NOT PURCHASE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easton, Pennsylvania
Email address
I need help because my debit MasterCard isn't working, so get a replacement please because my payment is on hold and I want my money back from Secure Spend. I tried everything, please, and also bought from the food store. Please help; it is driving me crazy because I want my email address or house address.
- Love it
User's recommendation: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I got a vanilla visa gift card for 200$...
I got a vanilla visa gift card for 200$ but I can't make use of it, I get a response saying contact your costumer service to activate the card
Please activate the card
Baldwin Park, California
- Bought two Walmart gift cards in Stockton, $50 and $30.
- Online activation; ATM withdrawals declined.
- Disputes filed; believes fraud occurred.
I believe I was defrauded by a sophisticated operation, unless the 1-800 number ending in 6760 actually belongs to Vanilla Visa gift card as soon as you start talking to customer service you know or believe that you've been defrauded which is why you're calling anyway and that you're not going to get anything accomplished on this phone call, especially since after you've been defrauded after my money was stolen when I called it it start to explain what happened the lady, daisy, hung up on me six separate times after the fourth and fifth time she changed her name but the voice was still the same and when I said you're not who you say you are your Daisy the lady I just talked to again she hung up on me I mean it feels like fraud it feels like sophisticated fraud and after they get your money from you they no longer give a *** about the far part of it cuz they got what they came for so they throw it in your face that they stole it from you without saying it by hanging up on you and trying to discourage you on trying to get your money back and telling you lies about fraud Department phone numbers that send you to a sexual orientated phone conversation
The following day, I tried to use the cards, and there was a remaining balance of 18-something cents on one card and maybe $7 on the other, and purchases have been made through some transaction or another that I'm not aware of. I've never used the cards; I didn't have time to use the cards, but there are transaction histories in the web browser, and I could try to upload them so you can see the transactions I'm talking about. I have disputed all of them, but with no evidence on my part that I haven't used the cards other than my word, I don't understand how I possibly stand a chance to have my money refunded. But I promise you, someone stole money from me, and they did it quickly and efficiently.
The customer service number—a lady named Daisy—will continuously answer and then hang up on me once I start explaining who I was and my problem. This is the number I called: 183********.
It's going to sound crazy, but I called back a number of times, and she tried to change her voice and her name to convince me she was a different operator. She gave me a false number to call for the fraud department, which is the following: 180027****.
- No pros that i can recognize
Preferred solution: Full refund
User's recommendation: I'm sorry but I wouldn't responding this card just so nothing in the world, whoever did this wasn't a single person was an organization and they stole the money right when I needed to get housing for the night for me and my daughter after being put out by my ex-girlfriend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manteo, North Carolina
Scammers are using my prime account to contact me and tell me that someone is using my account to buy Vanilla Gift gift cards. Then they get me to buy Vanilla Gift gift cards with for myself.
- Very unhappy with the lack of help; scammers use my Amazon Prime to push Zip and Vanilla Gift cards and tell me not to tell my credit card company.
Vanilla gift was used by a scamming organization to persuade me to purchase cards that they then took the money from for themselves. I’ve used the VanillaGift website to report this and ask them to resolve this issue.
I’ve received no response. I want to dispute the charges since I was defrauded.
Very unhappy and dissatisfied with the lack of substantive help. The scammers are using my Amazon Prime account to try and get me to buy gift cards from Zip and Vanilla Gift. They are very clever, but they become suspicious when they tell you not to tell your credit card company you're having a problem purchasing the gift card with your credit card.
- Used by scammers
Preferred solution: Full refund
User's recommendation: It’s useless and doesn’t help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Water Valley, Mississippi
I need a charge back reversed please...
I need a chargeback reversed, please, for $9.99 from Crown Coins Casino on 3/23/26. I reported my gift card ending in 2262 lost/stolen. I didn't mean for the transaction to Crown Coins to get refunded to me.
- Gift cards
- Cant use online much but
Preferred solution: The charge back of $9.99 on 3/23/26 to crown coins casino to be reversed and given back to them immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Vanilla you are a master class company. Big up
I bought a care at 34 Street and it was used. I am a maze to know that i did not spend it.
I got back my card.
I got my victory. Thank you because it is not easy in this life.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute a charge for an item not received
I ordered something from Aurum.com on 4/3 and have not received it as well as have not received any communication after
Jaya Baharani
- Easy to use
- No communication besides online no person
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis card took 17 dollars of my money you are a rip off you steal people money and you give messed up phone number so we can't get intouch with anyone you are lier
Give people their money back i will be reporting you to the better business brutal i want my money back a refund 17dollars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anniston, Alabama
Replace my money
It's ok I guess
No, they didn't. I need my $27 back on my Vanilla gift card because I didn't buy anything off eBay, so I don't know why they took it.
- Like it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Modesto, California
My gift card wont work
my card was rejected enough though I had not used it before. The card was worth 100.00 and my bill was 80.00
I was declined with this $100.00 card when my bill was$ 85.oo. card wpuld not go thew. I had alresdy called in ahead to activate card.
User's recommendation: don't buy Vanilla credit cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Ohio
Here is my case number 8604**** I want...
here is my case number 8604**** I want to know the status of my case. It has been quite awhile since I have heard anything pertaining to my case.
User's recommendation: If you have a case ..they do not reply to let you know the status of a case. Other then that vanilla gift cards are great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Resolved: Can't check balance on my phone
- User reports errors checking Vanilla Visa Gift Card balance; balance shows $50.
- User cannot view balance again and asks if locked out.
Company fixed the issue and I have been provided with product replacement. I was given a replacement card in the mail. Just be patient and your problems will be resolved.
I believe I checked my Vanilla Visa Gift Card balance multiple times, and when I try to go back on it once again, it says there's an error, but I have $50 on the card. Also, by the way, this makes me angry that it couldn't go back in and see my balance. Did they lock me out?
User's recommendation: Yeah if you try to check your balance on this website multiple times it will lock you saying that there's an error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Des Moines, Iowa
DISAPPOINTED
It was unbelievably disappointing since I wasn't able to communicate issue with a live agent to explain why situation at hand..
I would appreciate one of your Vanilla representative to contact me as this is a serious concern that needs to be resolved..
The balance on my gift card was "hacked" and should be investigated immediately.
About
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Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.
Vanilla Gift is ranked 163 out of 515 in Gift Cards, Rewards and Cashbacks category
USA
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