Laynee Tpu
map-marker Houston, Texas

System is down I can use card

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We are gearing up for more storm and I can't get water and things we need screw Visa vanilla. Just perfect can't believe this crap there systems are down so no one uses vanilla today

.

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User's recommendation: Not use them

Tanner M Obc

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To get my digital card

Vanilla Gift - To get my digital card
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Vanilla Gift - To get my digital card - Image 3
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My cards didn't work. I got a 3 pack of 25-dollar cards like a year ago and nothing has been done.

It's ridiculous, send me a card. I ended up not being able to pay my bill, now I'm down almost 200 bucks because these never worked. I got the store owner to call.

I called, it's crazy, I can't register them. They don't even say anything.

View full review
Loss:
$200
Pros:
  • I have bought thousands if dollars worth of these

Preferred solution: Full refund

User's recommendation: Don't buy

Angela M Zgs

The three digit security code is not visible on my card

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Vanilla Gift - The three digit security code is not visible on my card

This is ridiculous. I contacted you guys to let you know that my card has no visible security code number.

I am not able to use my card. I spoke to representatives and no one was able to help. Now you are asking me for my credit card to pay for this service to get help.

This is a rip-off, and you guys should be shut down. I will be contacting the Better Business Bureau.

View full review
Loss:
$100
Cons:
  • Absolutely nothing

Preferred solution: Deliver product or service ordered

User's recommendation: Do not ever purchase from vanilla gift cards

Alison R Udh

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Verified Reviewer

Money on card isn't there

Vanilla Gift - Money on card isn't there
Vanilla Gift - Money on card isn't there - Image 2

I put 500 on the card and only 4.85 was on the card. I went to call, the balance was 4.84. I would like to have a refund or money back on my card.

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Loss:
$500
Pros:
  • To have money on card
Cons:
  • That it didnt work

Preferred solution: Full refund

Gladys C Urc

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Refund not received

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Vanilla Gift - Refund not received
Vanilla Gift - Refund not received - Image 2

I canceled an order on the Temu app and have not received my refund. Temu has responded, saying they have canceled the charge, but my card still does not reflect that. Please help.

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Loss:
$22
Pros:
  • When it works it is good
Cons:
  • Refunds reflect late and sometimes not at all

Preferred solution: Full refund

Tara M Pyg

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Money was taken of my card when it was denied at the register.

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Vanilla Gift - Money was taken of my card when it was denied at the register.
Vanilla Gift - Money was taken of my card when it was denied at the register. - Image 2

My name is Tara Mitchell, on Saturday March 30, 2024 I made a purchase at Target for $37.73 cents I used Vanilla Gift card to pay for my purchase (#4097-58**-**23-0664) which I forgot I hadn't activated the card yet. So my card was rejected at Target so I used my Debit card to pay for purchase.

I activated my card the next day March 31, 2024, and checked my balance which was $12.27. When I received the card as a gift the balance was $50.00.

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Loss:
$38
Pros:
  • Card itself
Cons:
  • Not having a direct customer number

Preferred solution: Full refund

mounssif f

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Mounssiffilali@***.com

Vanilla Gift - Mounssiffilali@***.com
Vanilla Gift - Mounssiffilali@***.com - Image 2

I have a problem with a Vanilla Visa gift card. The problem is that I have to buy something from the Marketplace.

They say there is a problem and it does not work. Can you tell me the solution?

View full review
Loss:
$15

Preferred solution: I have a problem with a vanilla visa gift card The problem is that I have to buy something from Marketplace They say there is a problem and it does not work Can you tell me the solution?

Rodney M Piy

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They stole $500 dollars from me

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Vanilla Gift - They stole $500 dollars from me
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Vanilla Gift - They stole $500 dollars from me - Image 5

I purchased a vanilla gift card for $500 back in April from Walmart. Since then I have called over 25 times trying to get this issue resolved to get my money back.

The card never worked when I originally activated it. It showed my $500 balance but it never let me use the card not one time, they are giving me the runaround everything they have asked for I have provided and they still won't return my money how can I get this issue resolved

View full review
Loss:
$500
Cons:
  • You can lose your money with scams

Preferred solution: Full refund

User's recommendation: Do not purchase the Vanilla Gift Card

Resolved
Drayton B

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Resolved: Pending balance

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Vanilla Gift - Pending balance
Vanilla Gift - Pending balance - Image 2
Updated by user Jan 25, 2024

Company fixed the issue and I have been provided with full refund.

Original review Jan 25, 2024

I have a gift card from them with 5 charges that didnt go through and are now pending. They have been pending for 10 days with no sign of the money ever being add back to the card.

I tried to call their number with no help.

They say to press 0 to talk with someone but it just is invalid. I want my money back!

View full review
Loss:
$6
Pros:
  • Easy to see balance
Cons:
  • Took my money
  • Bad customer service
  • Not fixing pending transactions

Preferred solution: Full refund

User's recommendation: Use Gift card Mall

Erik B Mmx

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Forget to receive a card for replacement

Vanilla Gift - Forget to receive a card for replacement
Vanilla Gift - Forget to receive a card for replacement - Image 2

How do I feel about what happened? I've been shafted six ways from Sunday.

It all started on the 26th of April when I bought a Vanilla Visa gift card. There were fraudulent charges made on it. I waited the initial 10 days for it to be approved in my favor, which only took three, then I waited 12 days before I called them back to ask where my card was. They said they sent it out, but I never received it.

Then they told me that I needed to verify my address and my identity, which I thought I did, but they never sent me an email. I think they were hoping I'd forget about it. Ten days went by, I called them back up, and they're just now saying that they're putting something in the mail. Last week, it was my Social Security money that I put on the other Visa gift card so that I wouldn't spend it.

I guess I can't spend it because I never see the money. Don't buy Vanilla Visa gift cards.

View full review
Loss:
$450

Preferred solution: Full refund

Monae Toz

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| map-marker Baton Rouge, Louisiana

I need a new card issued please

Vanilla Gift - I need a new card issued please

Lost gift card card ends with number 3813. Can card be replaced .it has at least 87.00 on the card .please

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Mick G Lwu

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To Make Public Their Unreliable and Fraudelent Practices

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Vanilla Gift - To Make Public Their Unreliable and Fraudelent Practices

Myself and several others obtained gift cards from Vanilla Gift back on June 29, 2023. Since that time, none of us was able to use the gift card.

I personally attempted to use it at 100+ places both online and in-store physically. Each attempt to use it gets a message "Declined by the issuer". Calling them gets you no where. They insist the card is good and to use it at a different merchant.

Refund and/or replacement card treqjuests are out of the question.

They insist I am stupid and don't know how to use the card. A total waste of my time and money thanks to this fraudulent company who provides fake cards after being paid.

View full review
Loss:
$10
Cons:
  • Extensive

Preferred solution: Full refund

User's recommendation: DEon't buy gift cards from them, you will be wasting your money for nothing.

2 comments
Guest

This is an update: I filed a complaint with the us Banking comission. I asked for a full refund.

Vanilla replied to the banking commission that the reason why the card would not work was due to security reasons and suggested I was not using the card correctly. They also stated they are giving me a full refund in the amount of three dollars!

*** The card was alot more than three dollars! So now, for the mere principal, I will file a federal lawsuit in US District Court and asdd in a an Injunction preventing them from do any business until an outcome is ruled upon the claims itself and I will keep stalling it for as long I can and hopefully for at least a year or longer, They need to stop ripping people off!

Guest

Worst company I have ever delt with!!

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Julie D Rww

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Verified Reviewer

Defective card impossible to get money back or new card

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Never horrific. I'm still trying to get an email for a case number related to a defective gift card my 83-year-old mother purchased and it will not work.

It's been multiple escalated phone calls and still nothing.

Well over a month so far. So she's currently out $300.00 and from what I'm reviewing, this happens all the time with Vanilla gift cards.

View full review
Loss:
$300
Pros:
  • When they work you can use them anywhere
Cons:
  • Do not help you with disputes

Preferred solution: Full refund

User's recommendation: Never buy vanilla gift cards of any kind

Tom H Fra

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Verified Reviewer

They stole my $200 gift card

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I activated the card to buy groceries for a camping trip. However, the card denied the transaction 24 hours after activation, even though it never left my wallet.

When I returned home from camping, the card had a zero balance. A company called miyaai.com had received the entire $200. This company is fake, has a foreign website, and provides no way to contact anyone. VanillaGift (Incomm) spent three months only to finally tell me that they never attempted to contact miyaai.com, and that the responsibility to reach out was mine.

One might ask what their dispute process is for and why it took three months to tell me that they were doing nothing. The Better Business Bureau was equally useless.

They were more concerned with having a final resolution, any final resolution, rather than ensuring justice. These gift cards should be removed from all military exchanges worldwide.

View full review
Loss:
$200
Cons:
  • Ripoff and terrible customer service

Preferred solution: Full refund

User's recommendation: Don't waste your money or time with Vanilla Gift/Incomm!

David M Ugw

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I need an email

Vanilla Gift - I need an email
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Vanilla Gift - I need an email - Image 5

I have been sending some documents for a refund but I think I dont have the right email this is the email they gave me chdocumends@***.com If this is wrong, can you send me the right one? My email isTrdfanatic1919@***.com

View full review
Loss:
$200
Pros:
  • Someone else try to cash that money
Louise K Tkl

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Verified Reviewer

Personal

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Stay far away from the Vanilla Visa card. These people are crooks.

I have over $300 sitting there that I cannot access online at any vendor website.

When I have tried to get help online or via phone, I end up with nothing. Never again!!!

View full review
Loss:
$340

Preferred solution: Information.

About

Related Companies

InComm, MyVanilla, OneVanilla, Vanilla Visa, Fastcard

Summary

Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.

Vanilla Gift reviews and complaints

Vanilla Gift is ranked 139 out of 383 in Gift Cards, Rewards and Cashbacks category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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