
Vanilla Gift
Vanilla Gift Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has 1.5 star rating based on 1183 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Vanilla Gift to a friend or colleague.
- Rating Distribution
Pros: No pros at all, No problem before when i bought these cards, No pros.
Cons: Bad customer service, Fraud, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has 1.5 star rating based on 1183 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Vanilla Gift to a friend or colleague.
- Rating Distribution
Pros: No pros at all, No problem before when i bought these cards, No pros.
Cons: Bad customer service, Fraud, Poor customer service.42% of users think that Vanilla Gift should improve its Customer Service.
63% of users say that they won't use Vanilla Gift in the future for similar services or products.Recent recommendations regarding this business are as follows: "Pésima", "Ask questions", "Better stay far away from these people!", "Help your clients", "Don't put money on app of vanilla cards".
Most users ask Vanilla Gift for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can’t see cvc number
I have all my information on my gift card but cant see the back cvc number so Im not able to use my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Don’t know why my money isn’t back yet
I try to buy something online but it wouldnt let me do it but it was taking money away and I ordered something online and I cancelled it but it not giving my money back into my card? Can I have a refund for that please and thank you. Why does it do that ans how long because it take to give me back my money?

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stole my money and still have not returned it even after I gave them all info to prove I paid for it everything nothing they are thiefs
I bought 3 cards at the same time and walked out to the truck to begin activating them. The first two $50 cards activated just fine.
However, when I attempted to activate the $300 card, a stop was put on it. They claimed that I tried to use it before I had activated it. Even after providing them with all the necessary information and proof that I had bought the card, they did nothing.
I cannot believe that they are thieves, and more so, that there is no one regulating these activities and forcing them to compensate for stealing a disabled person's money. It's truly unbelievable.
- Steal your money
Preferred solution: Full refund
User's recommendation: unbelievabledo not buy this they will take your money lie to u and never respond as welll
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy card is fake
I got this gift card for $50 for my birthday, and it's fake. My friend that got it for me got it at CVS, paid cash, and didn't get me a gift receipt.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sucks
Company fixed the issue and I have been provided with apology. Vanilla gave back what was left on one card and the full 20 but I never received the eight dollars, for the two Vanillacards
Sucks. Wrong email, a bunch of hackers.
Never again will I buy your disgusting product.
How embarrassing to give a gift to a young kid. Shame on you for not replacing it or answering your address which I sent out two weeks ago.
- Bad and deceptive customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problema
Me quitaron más de $55.36 de dinero en mi tarjeta. Yo no he suscrito en nada. Yo estaba toda tranquila, quería comprar y me parece que me quitaron.
User's recommendation: La tarjeta es buena pero como es posible que quitan dinero sin mi permiso
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVanilla Visa Card Balance Check
I want to check the balance on the card, to see if it has been used by my brother. It seems the site I'm checking on is not working.
I'm really confused. I want to know what's going on with the card right now.
Preferred solution: I want to know the balance on the card. If it still works.
User's recommendation: Vallina customer service is very cool

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unauthorized use
Some other person found my card at my house and used it for purchase keep your eyes on your card I had loaded my card and some one has sued my card I would like to know who did and the deputy had pulled me over and the card was missing how can I find out who used my card
User's recommendation: I woul,i have been used %

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Fraudulent charges
Company fixed the issue and I have been provided with apology. By complaining
I had fraudulent charges on my card so they shut it down to investigate I had put $500 on this and now they're telling me no decision will be made until July 15th a lot longer than the time frame they originally told me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Visa gift card
I cant log into my visa gift card account to check my balance in https://balance.vanillagift.com/ Im sure Im in the right website. I dont have a vpn in the card.
I dont know what to do. Please help me activate my visa gift card and check my balence. I dont know what happen to it but I hope I get my money back because it would be a total waste if my visa gift card stop working.
I texted +1 (83*) ***-**** about it. Hopefully I get my money back.
User's recommendation: If this ever happens to you, you could contact the phone number on the back of your visa gift card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I can't use my gift card
Company fixed the issue and I have been provided with apology.
I bought a $200 gift card and it has about $60 left but now I can't use it. I called customer service but I feel it's useless.
I feel the service is so bad this time, I'm very disappointed. I will leave the gift card information below, I hope you can fix this error soon.
4097 58** **51 4554
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout refund on claim #7491****
They didn’t even offer me a refund for my money. They told me where the card was used and I don’t shop at Target.
But they just blew me off. Bad business poor customer service.
So what you’re saying to me is I just lost my $200, and you’re not refunding my money on a new cardThat’s really unfair to me as a customer. I purchased your card and someone used the card before I got home with the card.
And when I did try to use the card it only had .08 cents left on the card.
You said it was used at a Target store so why can’t you call them to settle the issue. This is rotten customer service.
Have a live person to talk to and not an automated system, because you can't really resolve your issues with an automated system. It's just much more professional to speak with a live person instead of an automated system. And you don't even get a phone call back to help resolve your problem.
- Get better customer service
- Good way to send cash
Preferred solution: Full refund
User's recommendation: Not good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard doesn’t have 16 numbers on front
I bought a $50 gift card. I went to use it at CVS and it did not work.
The numbers on the front are 4118****, then it's blank, 2073. The expiration date is 08/32 and on the back, there's no security code, 168********. Also, there's not a full UPC number, 0537********.
I would like a new card, please. Thank you, Chris Parenteau, 16 Marigold Dr., Warwick, RI 02889.
- Its easy to use
- If it works
Preferred solution: Another card
User's recommendation: Just make sure all the numbers are on it
Unable to Use My Vanilla Gift Card – Payment Declined
Dear Vanilla Gift Card Customer Service,
I hope this message finds you well.
I am writing to express my concern regarding an issue I have been experiencing with my Vanilla Gift Card. Despite several attempts to use the card for online purchases, each transaction has been declined with a notification stating that the payment was refused by my bank.
I have verified that the card has sufficient funds and that the information entered during the transactions is correct.
However, the problem persists and I have not been able to use the card at all.
Could you please assist me in resolving this issue as soon as possible?
I would appreciate any guidance or steps I should follow to ensure the card can be used successfully.
Thank you for your time and support. I look forward to your response.
Best regards,
Bouaziz Bechir
Last carte number: ***3908
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card
I was rushing and wasn't being careful, and I scratched the numbers on my gift card. My grandpa got me a card of 200 dollars.
He's very upset and thinks he wasted money, but I just wasn't being careful.
I didn't even get to use the card. I ruined it before I could do anything.
- Convenient
- No con i was just being not careful while opening the packaging
Preferred solution: i js want replacement card or a way to use the money my grandpa spent
User's recommendation: 7554****
About
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Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.

Vanilla Gift is ranked 148 out of 450 in Gift Cards, Rewards and Cashbacks category
USA
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