Vanilla Gift
Vanilla Gift Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has a 1.5 star rating from 949 reviews; 10% would recommend and 87% unfavorable. Consumers report widespread dissatisfaction with reliability and high price level.
Key Takeaways for Future Customers
- Check activation and balance immediately for any Vanilla Gift card purchase.
- Expect difficulty reaching live customer service and possible delays on refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about fraud, lost funds, and unusable cards.
- Repeated reports of unresponsive support, case closures without resolution, and refund delays.
Positive Feedback
Occasional resolved holds or misunderstandings; a few users reported successful recovery of funds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vanilla Gift has a 1.5 star rating from 949 reviews; 10% would recommend and 87% unfavorable. Consumers report widespread dissatisfaction with reliability and high price level.
Key Takeaways for Future Customers
- Check activation and balance immediately for any Vanilla Gift card purchase.
- Expect difficulty reaching live customer service and possible delays on refunds.
Negative Feedback / Risk Areas
- Frequent customer complaints about fraud, lost funds, and unusable cards.
- Repeated reports of unresponsive support, case closures without resolution, and refund delays.
Positive Feedback
Occasional resolved holds or misunderstandings; a few users reported successful recovery of funds.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marietta, Ohio
Here is my case number 8604**** I want...
here is my case number 8604**** I want to know the status of my case. It has been quite awhile since I have heard anything pertaining to my case.
User's recommendation: If you have a case ..they do not reply to let you know the status of a case. Other then that vanilla gift cards are great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Defective egift card
- - Bought a Vanilla egift Visa from Walmart.
- - It declined in Google Wallet and other places.
- - Support offered no help; one agent said it can't be replaced.
I purchased a vanilla e-gift Visa card from Walmart.com. After receiving the card, I attempted to use it and add it to my Google Wallet account, but it declined.
Everything I tried to do was declined. I have tried to use this e-gift card at several merchants where I have successfully used vanilla Visa e-gift cards before, but this card won't budge. I called the number for the vanilla gift card seven times; no one helped me. They just gave me the runaround each time.
One agent told me the card can't be replaced, even if it's not my fault?!
This isn't right. I'm out of $50.00!!!
- Convenient to purchase
- No help for a defective egift card
Preferred solution: I want a replacement card!!!
User's recommendation: DO NOT PURCHASE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
I called the number on the back of my...
I called the number on the back of my gift card to activate it and got scammed.
The number is different then the actually number.
The one on the back of my gift card is
833322****
User's recommendation: Be careful make sure the number is correct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Easton, Pennsylvania
Email address
I need help because my debit MasterCard isn't working, so get a replacement please because my payment is on hold and I want my money back from Secure Spend. I tried everything, please, and also bought from the food store. Please help; it is driving me crazy because I want my email address or house address.
- Love it
User's recommendation: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I got a vanilla visa gift card for 200$...
I got a vanilla visa gift card for 200$ but I can't make use of it, I get a response saying contact your costumer service to activate the card
Please activate the card
Baldwin Park, California
- - Bought two Walmart gift cards in Stockton, $50 and $30.
- - Online activation; ATM withdrawals declined.
- - Disputes filed; believes fraud occurred.
I believe I was defrauded by a sophisticated operation, unless the 1-800 number ending in 6760 actually belongs to Vanilla Visa gift card as soon as you start talking to customer service you know or believe that you've been defrauded which is why you're calling anyway and that you're not going to get anything accomplished on this phone call, especially since after you've been defrauded after my money was stolen when I called it it start to explain what happened the lady, daisy, hung up on me six separate times after the fourth and fifth time she changed her name but the voice was still the same and when I said you're not who you say you are your Daisy the lady I just talked to again she hung up on me I mean it feels like fraud it feels like sophisticated fraud and after they get your money from you they no longer give a *** about the far part of it cuz they got what they came for so they throw it in your face that they stole it from you without saying it by hanging up on you and trying to discourage you on trying to get your money back and telling you lies about fraud Department phone numbers that send you to a sexual orientated phone conversation
The following day, I tried to use the cards, and there was a remaining balance of 18-something cents on one card and maybe $7 on the other, and purchases have been made through some transaction or another that I'm not aware of. I've never used the cards; I didn't have time to use the cards, but there are transaction histories in the web browser, and I could try to upload them so you can see the transactions I'm talking about. I have disputed all of them, but with no evidence on my part that I haven't used the cards other than my word, I don't understand how I possibly stand a chance to have my money refunded. But I promise you, someone stole money from me, and they did it quickly and efficiently.
The customer service number—a lady named Daisy—will continuously answer and then hang up on me once I start explaining who I was and my problem. This is the number I called: 183********.
It's going to sound crazy, but I called back a number of times, and she tried to change her voice and her name to convince me she was a different operator. She gave me a false number to call for the fraud department, which is the following: 180027****.
- No pros that i can recognize
Preferred solution: Full refund
User's recommendation: I'm sorry but I wouldn't responding this card just so nothing in the world, whoever did this wasn't a single person was an organization and they stole the money right when I needed to get housing for the night for me and my daughter after being put out by my ex-girlfriend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manteo, North Carolina
Scammers are using my prime account to contact me and tell me that someone is using my account to buy Vanilla Gift gift cards. Then they get me to buy Vanilla Gift gift cards with for myself.
- - Very unhappy with the lack of help; scammers use my Amazon Prime to push Zip and Vanilla Gift cards and tell me not to tell my credit card company.
Vanilla gift was used by a scamming organization to persuade me to purchase cards that they then took the money from for themselves. I’ve used the VanillaGift website to report this and ask them to resolve this issue.
I’ve received no response. I want to dispute the charges since I was defrauded.
Very unhappy and dissatisfied with the lack of substantive help. The scammers are using my Amazon Prime account to try and get me to buy gift cards from Zip and Vanilla Gift. They are very clever, but they become suspicious when they tell you not to tell your credit card company you're having a problem purchasing the gift card with your credit card.
- Used by scammers
Preferred solution: Full refund
User's recommendation: It’s useless and doesn’t help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Vanilla you are a master class company. Big up
I bought a care at 34 Street and it was used. I am a maze to know that i did not spend it.
I got back my card.
I got my victory. Thank you because it is not easy in this life.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Resolved: Can't check balance on my phone
- - User reports errors checking Vanilla Visa Gift Card balance; balance shows $50.
- - User cannot view balance again and asks if locked out.
Company fixed the issue and I have been provided with product replacement. I was given a replacement card in the mail. Just be patient and your problems will be resolved.
I believe I checked my Vanilla Visa Gift Card balance multiple times, and when I try to go back on it once again, it says there's an error, but I have $50 on the card. Also, by the way, this makes me angry that it couldn't go back in and see my balance. Did they lock me out?
User's recommendation: Yeah if you try to check your balance on this website multiple times it will lock you saying that there's an error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Des Moines, Iowa
DISAPPOINTED
It was unbelievably disappointing since I wasn't able to communicate issue with a live agent to explain why situation at hand..
I would appreciate one of your Vanilla representative to contact me as this is a serious concern that needs to be resolved..
The balance on my gift card was "hacked" and should be investigated immediately.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
It has been over a year and I haven't received my refund for a gift card that didn't work. I have called and emailed with no results.
I request that you make this a priority.
I have sent a copy of the card and receipt. Thank you.
- No reply and runaround
- No refund
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not buy a card. I believe they are hacked before they go on the rack for sale.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bogotá, Bogotá, D.c.
My cards dont work
1 month, lots of calls, and nobody can help me. I need to use my card.
In 1 call, I have the pic. They kept me waiting for 2 hours and some minutes and never answered.
- All
User's recommendation: we need better laws for scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southgate, Michigan
Purchased gift card for $150.00 and...
Purchased a gift card for $150.00, and there is only $1.00 available! I talked to customer service 4 times!!!
They submitted a case, and four times I have been told the case is closed, with no call, text, or email. I want my damn money!!!
- Very frustrating
- Horrible company to deal with
- None so far
User's recommendation: Never buy a vanilla gift card, service is horrible!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Problemas con la tarjeta
Muy mal porque llamo y nadie me responde. No he podido usar la tarjeta porque no me la activaron desde ahí.
- Que pueda comprar al birtual
- Que no activan las tarjetas
User's recommendation: Aninguno
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Hi so i made a case on november 27 2025...
- - Case filed Nov 27, 2025 for a Robux charge; case 8274****.
- - It was told to hold until February; I discarded the receipt and need the card released.
Hi, so I made a case on November 27, 2025, and when I made that case, it was about a charge with Robux. I accidentally clicked it thinking it was accepting the confirmation as English is not really my first language.
The case number is 8274****. It's currently April 15, 2026.
I got told it would be on hold till February, and I called one time and they told me if I had the receipt, but I threw it away. Please help and get my card off hold as I do need it.
Preferred solution: my card off hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I have tried many times to contact you...
- - Phone support is hard to reach; a $100 Vanilla gift card cannot be used because the last 4 digits are blocked.
I have tried many times to contact you but the phone service is awful to deal with.
I have a $100 Vanilla gift card which I cannot use because the last 4 numbers got blocked somehow.. The card number is 4097 58** **59 5211 (these last 4 numbers are blocked so I am just guessing about the last 2 digits.
Security code is 989. Expiration 07/31.
Preferred solution: my damaged card replaced
About
, , , ,
Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.
Vanilla Gift is ranked 161 out of 521 in Gift Cards, Rewards and Cashbacks category
USA
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