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Vanilla Gift

Vanilla Gift

www.vanillagift.com
What is your customer experience with Vanilla Gift?

Vanilla Gift Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Vanilla Gift has 1.5 star rating based on 1183 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Vanilla Gift to a friend or colleague.

  • Rating Distribution
  • Pros: No pros at all, No problem before when i bought these cards, No pros.
    Cons: Bad customer service, Fraud, Poor customer service.

View full overview ›

Media from reviews

Vanilla Gift - Don’t know why my money isn’t back yet
Vanilla Gift - Don’t know why my money isn’t back yet - Image 2Vanilla Gift - No acepta pagos en lineaVanilla Gift - My card is fakeVanilla Gift - My card is fake - Image 2Vanilla Gift - My card was suspendedVanilla Gift - My card was suspended - Image 2
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Top Vanilla Gift Reviews

Positive Review

"My gift card of $25.00 is gone"

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On Saturday the 26th, I checked the balance of $25.00. Then on Sunday, I checked also the balance of $25.00. Now, Monday the 28th, I checked the balance of...

Critical Review

"The car is declined I need someone to talk"

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I buy two cars one for $100 other for 50 dollars yesterday they don't work I call the numbers you guys only answer machine they answer I need to talk to...

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card gift card gift money customer service vanilla customer service number cards
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Frances R Uxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hurst, Texas

Can’t see cvc number

I have all my information on my gift card but cant see the back cvc number so Im not able to use my card

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Dorena Xxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mililani, Hawaii

Don’t know why my money isn’t back yet

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Vanilla Gift - Don’t know why my money isn’t back yet
Vanilla Gift - Don’t know why my money isn’t back yet - Image 2

I try to buy something online but it wouldnt let me do it but it was taking money away and I ordered something online and I cancelled it but it not giving my money back into my card? Can I have a refund for that please and thank you. Why does it do that ans how long because it take to give me back my money?

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Wallace m Arb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They stole my money and still have not returned it even after I gave them all info to prove I paid for it everything nothing they are thiefs

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Vanilla Gift - They stole my money and still have not returned it even after I gave them...
Contains 1 confidential file for company representatives

I bought 3 cards at the same time and walked out to the truck to begin activating them. The first two $50 cards activated just fine.

However, when I attempted to activate the $300 card, a stop was put on it. They claimed that I tried to use it before I had activated it. Even after providing them with all the necessary information and proof that I had bought the card, they did nothing.

I cannot believe that they are thieves, and more so, that there is no one regulating these activities and forcing them to compensate for stealing a disabled person's money. It's truly unbelievable.

View full review
Loss:
$300
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: unbelievabledo not buy this they will take your money lie to u and never respond as welll

Franny K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My card is fake

Vanilla Gift - My card is fake
Vanilla Gift - My card is fake - Image 2

I got this gift card for $50 for my birthday, and it's fake. My friend that got it for me got it at CVS, paid cash, and didn't get me a gift receipt.

View full review
Loss:
$50

Preferred solution: Full refund

Resolved
Marianna M Qbw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Sucks

Vanilla Gift - Sucks
Updated by user Mar 10, 2025

Company fixed the issue and I have been provided with apology. Vanilla gave back what was left on one card and the full 20 but I never received the eight dollars, for the two Vanillacards

Original review Feb 23, 2025

Sucks. Wrong email, a bunch of hackers.

Never again will I buy your disgusting product.

How embarrassing to give a gift to a young kid. Shame on you for not replacing it or answering your address which I sent out two weeks ago.

View full review
Loss:
$24
Cons:
  • Bad and deceptive customer service

Preferred solution: Full refund

Melany C Mcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Quinton, Alabama

Problema

Vanilla Gift - Problema

Me quitaron más de $55.36 de dinero en mi tarjeta. Yo no he suscrito en nada. Yo estaba toda tranquila, quería comprar y me parece que me quitaron.

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User's recommendation: La tarjeta es buena pero como es posible que quitan dinero sin mi permiso

Gabriel T Wbx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Vanilla Visa Card Balance Check

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Vanilla Gift - Vanilla Visa Card Balance Check
Vanilla Gift - Vanilla Visa Card Balance Check - Image 2
Contains 2 confidential files for company representatives

I want to check the balance on the card, to see if it has been used by my brother. It seems the site I'm checking on is not working.

I'm really confused. I want to know what's going on with the card right now.

View full review

Preferred solution: I want to know the balance on the card. If it still works.

User's recommendation: Vallina customer service is very cool

Adrian W Ysl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Unauthorized use

Vanilla Gift - Unauthorized use
Vanilla Gift - Unauthorized use - Image 2

Some other person found my card at my house and used it for purchase keep your eyes on your card I had loaded my card and some one has sued my card I would like to know who did and the deputy had pulled me over and the card was missing how can I find out who used my card

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User's recommendation: I woul,i have been used %

Resolved
Jim L Xjj

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Verified Reviewer
| map-marker Cleveland, Ohio

Resolved: Fraudulent charges

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Updated by user May 17, 2025

Company fixed the issue and I have been provided with apology. By complaining

Original review May 02, 2025

I had fraudulent charges on my card so they shut it down to investigate I had put $500 on this and now they're telling me no decision will be made until July 15th a lot longer than the time frame they originally told me

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Michelle J Ktj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Visa gift card

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Vanilla Gift - Visa gift card

I cant log into my visa gift card account to check my balance in https://balance.vanillagift.com/ Im sure Im in the right website. I dont have a vpn in the card.

I dont know what to do. Please help me activate my visa gift card and check my balence. I dont know what happen to it but I hope I get my money back because it would be a total waste if my visa gift card stop working.

I texted +1 (83*) ***-**** about it. Hopefully I get my money back.

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User's recommendation: If this ever happens to you, you could contact the phone number on the back of your visa gift card.

Resolved
Thy V Shf

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Verified Reviewer
| map-marker Miami, Florida

Resolved: I can't use my gift card

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Updated by user Apr 21, 2025

Company fixed the issue and I have been provided with apology.

Original review Apr 21, 2025

I bought a $200 gift card and it has about $60 left but now I can't use it. I called customer service but I feel it's useless.

I feel the service is so bad this time, I'm very disappointed. I will leave the gift card information below, I hope you can fix this error soon.

4097 58** **51 4554

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Penelope R Aey

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About refund on claim #7491****

Vanilla Gift - About refund on claim #7491****
Vanilla Gift - About refund on claim #7491**** - Image 2
Vanilla Gift - About refund on claim #7491**** - Image 3
Vanilla Gift - About refund on claim #7491**** - Image 4
Vanilla Gift - About refund on claim #7491**** - Image 5
Contains 1 confidential file for company representatives
Updated by user Feb 06, 2025

They didn’t even offer me a refund for my money. They told me where the card was used and I don’t shop at Target.

But they just blew me off. Bad business poor customer service.

Updated by user Jan 07, 2025

So what you’re saying to me is I just lost my $200, and you’re not refunding my money on a new cardThat’s really unfair to me as a customer. I purchased your card and someone used the card before I got home with the card.

And when I did try to use the card it only had .08 cents left on the card.

You said it was used at a Target store so why can’t you call them to settle the issue. This is rotten customer service.

Original review Jan 03, 2025

Have a live person to talk to and not an automated system, because you can't really resolve your issues with an automated system. It's just much more professional to speak with a live person instead of an automated system. And you don't even get a phone call back to help resolve your problem.

View full review
Loss:
$200
Pros:
  • Get better customer service
Cons:
  • Good way to send cash

Preferred solution: Full refund

User's recommendation: Not good customer service

Chris P Nqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Card doesn’t have 16 numbers on front

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Vanilla Gift - Card doesn’t have 16 numbers on front
Vanilla Gift - Card doesn’t have 16 numbers on front - Image 2

I bought a $50 gift card. I went to use it at CVS and it did not work.

The numbers on the front are 4118****, then it's blank, 2073. The expiration date is 08/32 and on the back, there's no security code, 168********. Also, there's not a full UPC number, 0537********.

I would like a new card, please. Thank you, Chris Parenteau, 16 Marigold Dr., Warwick, RI 02889.

View full review
Pros:
  • Its easy to use
Cons:
  • If it works

Preferred solution: Another card

User's recommendation: Just make sure all the numbers are on it

Anonymous
map-marker Boulogne-Billancourt, Ile-De-France

Unable to Use My Vanilla Gift Card – Payment Declined

Unable to Use My Vanilla Gift Card – Payment Declined

Dear Vanilla Gift Card Customer Service,

I hope this message finds you well.

I am writing to express my concern regarding an issue I have been experiencing with my Vanilla Gift Card. Despite several attempts to use the card for online purchases, each transaction has been declined with a notification stating that the payment was refused by my bank.

I have verified that the card has sufficient funds and that the information entered during the transactions is correct.

However, the problem persists and I have not been able to use the card at all.

Could you please assist me in resolving this issue as soon as possible?

I would appreciate any guidance or steps I should follow to ensure the card can be used successfully.

Thank you for your time and support. I look forward to your response.

Best regards,

Bouaziz Bechir

Last carte number: ***3908

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jazlyn r Nxx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card

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Vanilla Gift - Gift card
Vanilla Gift - Gift card - Image 2
Contains 1 confidential file for company representatives

I was rushing and wasn't being careful, and I scratched the numbers on my gift card. My grandpa got me a card of 200 dollars.

He's very upset and thinks he wasted money, but I just wasn't being careful.

I didn't even get to use the card. I ruined it before I could do anything.

View full review
Loss:
$200
Pros:
  • Convenient
Cons:
  • No con i was just being not careful while opening the packaging

Preferred solution: i js want replacement card or a way to use the money my grandpa spent

User's recommendation: 7554****

Taina Zam
map-marker Hayward, California

No acepta pagos en linea

Vanilla Gift - No acepta pagos en linea

Cuando quiero comprar en ebay dice pago rechazado que devo hacer necesito ayuda con eso porque no me deja comprar nada

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About

Related Companies

InComm, MyVanilla, OneVanilla, Vanilla Visa, Fastcard

Summary

Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.

Vanilla Gift reviews and complaints

Vanilla Gift is ranked 148 out of 450 in Gift Cards, Rewards and Cashbacks category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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