Vanilla Gift Phone Numbers and Emails

Toll-Free Number:

  • (844) 433-7898
    Regarding Gift Cards

Accounting/ Billing:

  • (833) 322-6760
    Credit/ Debit Cards

Legal:

  • (833) 774-8223

Vanilla Gift Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
incommprivacy@incomm.com
Privacy Inquiries

Vanilla Gift Contact Information

Vanilla Gift Website:

Vanilla Gift Help Center:

Corporate Office Address:

InComm
250 Williams Street NW, 5th Floor
Atlanta, Georgia 30303
United States
Claim this business

Customer Service Rating and Reviews

1.3 / 5
Bad
Pissedconsumer3911957
Liars and Thieves

Purchased a $100 and a $50 gift card. There is no way to associate your 'billing address' with the cards, so attempts to purchase virtually anything on virtually any site is impossible. You can't...

Pissedconsumer3832497
Poor customer service
1.0

Poor customer service. Does not have a working phone number. I should not have to use your service.
They are terrible.

Summary of Vanilla Gift Customer Service Calls

650 TOTAL
CALLS
02:15 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vanilla Gift Customer Service?

Cards Question:

  • “Money on card used that wasn't me”
  • “Card not working, want a refund.”
  • “My card isn't saying it's activated but it was at the store”

Account Question:

  • “Can't get balance”
  • “Check balance”
  • “Inaccurate balance”

Request for Information Question:

  • “Check status of claim”
  • “I'd like to find out where my gift card was used after i activated it”
  • “About a refund”

Payments and Charges Question:

  • “Dispute charges on my gift card”
  • “Charges”
  • “Unauthorized purchase”

Activation/ Cancellation Question:

  • “Can't activate card”
  • “Activation”
  • “I didn't see an activation code on my egift card purchased”

Refund Question:

  • “Refund”
  • “I never got my refund”
  • “Refund to my card”

Shipping and Delivery Question:

  • “I want to get the pin of my debit vanilla card gotten from a friend”
  • “It said I bought something but I didn't receive my item”
  • “Didn't get my card want refund”

Product/ Service Question:

  • “Not working”
  • “Won't work”
  • “I can't access me from buying a subscription on a site that is international. I want access to the site with this card please”

Return/ Replace Question:

  • “I returned my dispute package last month and haven't received my damn refund”
  • “Not getting a return”
  • “Have $500 worth and friend did not give me the receiptcould I get exchange at Walmart.”

Staff Question:

  • “Talk to customer service person”

Other Question:

  • “It is missing 4 digits and it's missing the security code”
  • “The 3 digit code does not show”
  • “My money disappeared!!!!!!!”

About

Top Vanilla Gift Services

Card Activation, Customer Care, Card Replacement

Top Vanilla Gift Products

Gift Card, Website

Vanilla Gift Pros and Cons

Pros: No problem before when i bought these cards, No pros at all, Easy to use, Flexibility of card values available, Customer service

Cons: Poor customer service, Fraud, Bad customer service, Not being able to use a gift card, Non-working card

Related Companies

InComm, MyVanilla, OneVanilla, Vanilla Visa, Fastcard

Summary

Vanilla Gift Card is a non-reloadable prepaid gift card, available in a number of denominations and designs for Visa, MasterCard, and Discover. Vanilla Visa Gift Cards are issued by the Bancorp Bank and MetaBank, members FDIC, pursuant to a license from Visa U.S.A., Inc. Vanilla Discover gift cards are issued by the Bancorp Bank. Vanilla Discover gift cards are issued by the Bancorp Bank pursuant to a license by MasterCard International Incorporated. Vanilla Gift Cards are accepted in all 50 US states and District of Columbia. No Vanilla gift card can be used at ATMs to get cash back. It can be used as a debit card. Any Vanilla Gift Card is activated as soon as it is purchased.

Vanilla Gift reviews and complaints

Vanilla Gift is ranked 84 out of 237 in Gift Cards, Rewards and Cashbacks category

Area Served

USA

Payment Methods

VISAAmerican ExpressMasterCard

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