Contact Vanilla Gift Customer Service
Vanilla Gift Phone Numbers and Emails
Toll-Free Number:
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(844) 433-7898Regarding Gift Cards
Accounting/ Billing:
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(833) 322-6760Credit/ Debit Cards
Legal:
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(833) 774-8223
Vanilla Gift Emails:
Vanilla Gift FAQs
Most Popular Number:
| Total calls: 5 974 | Issues resolved: 141 | Last call: May 24, 2025 |
Vanilla Gift Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vanilla Gift Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vanilla Gift is 8444337898. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Vanilla Gift may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vanilla Gift Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vanilla Gift is 8444337898. 90% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Vanilla Gift may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.
People call Vanilla Gift mainly because of cards, account, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Vanilla Gift is ip@incomm.com. 87% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Vanilla Gift Website:
Vanilla Gift Help Center:
Corporate Office Address:
Vanilla Gift Customer Service Reviews
I bought a vanilla gift card but when i tried to check balance or pay for something it wasn't working not because it wasn't activated i already activated it so i tried to call customer service for help but no one answered not even a bot and i called quite a few times and still didn't work which left me super pissed i wasted all my money i had on the card to buy things online but it didn't work if you guys are reading this and i hope you are please contact me on how to fix the card or give me a new card, thank you.
How Good is Vanilla Gift's Customer Service?
Summary of Vanilla Gift Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vanilla Gift?
Cards Question:
- “Gift card issues”
- “My Gift card is Unable to complete Transactions, and needs to have someone called to fix the issue.”
- “My card don't work and that's why.”
Payments and Charges Question:
- “Charge that’s not correct”
- “Pending charges on my gift card I didn't make”
- “I was charged five dollars from vanilla for using my card and I’m pissed. I need a reason why”
Account Question:
- “Add zip code”
- “Inaccurate balance”
- “Want my money that was stolen by uses i didnt buy for tictoc i dnt do that alli did was check balance on your site because when i call number on back of card i got hung up on 5 times”
Request for Information Question:
- “Could not complete my order need help”
- “Need help with card”
- “Help with gift card”
Product/ Service Question:
- “I buy two cars one for $100 other for 50 dollars yesterday they don't work I call the numbers you guys only answer machine they answer I need to talk to someone to help me”
- “Problem with a gift card”
- “Problem with card”
Activation/ Cancellation Question:
- “Activate card that is on hold”
- “My 500$ gift is not getting activated”
- “Pin # setup issue for activated gift card”
Refund Question:
- “Refund”
- “They gave me. They had to refund my money. on May the fifth 2025.And it's not that on my card yet”
- “My money back on my card from a canceled flight”
Shipping and Delivery Question:
- “Problemas con la tarjeta vanillaGift.com”
- “Targeta remplazo”
- “Haven't received my replacement card”
Return/ Replace Question:
- “Replacement card”
- “Money was taking and has not been returned”
- “Returned items I bought with my gift card . Cashier said she took it off my visa. On the receipt it said gift card.she said now the money is in limbo because she thought it was my visa. Would like to talk to customer service. It was a $100 gift car”
Staff Question:
- “Customer service”
- “Verbal abuse from customer service”
- “The money was taken out without receiving service”
Website/ Application Question:
- “So walgreens took 421.00 from me to post on vanilladirect pay on a cash app on the4th of January around 5:30pm took my money and said it's been done which come to find out today it never posted for me to send the money.”
- “I can't order off different websites.”
- “I need to make a order online with my card and it's not allowing me t o”
Employment Question:
- “My job gave me a$75 gift card I activated it last night got to the store and it only had $3 left in it it was used according to your records a company I don't know I tried to Google the company can't find it there this transaction was not mine”
Other Question:
- “Can’t see cvc number”
- “Getting any kind of cash”
- “Don’t know why my money isn’t back yet”
Compare Vanilla Gift Customer Service To
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