Vanilla Gift
Reviews and Complaints

When I try to purchase something, my card declines. It says declined - security or something... yeah, please help.

I had 30 dollars on my gift card, and I never used it, but when I was trying to buy something, my gift card was not working. I just bought the gift card from the store CVS.

Hello Vanilla Support,

My name is Bobnie. My card is currently locked, and I am unable to use it or complete transactions. I need immediate assistance to unlock the card or understand why it has been restricted.

Please advise on the next steps to regain access or resolve this issue as soon as possible.

Thank you for your prompt attention.

Bobnie

They done nothing to help me my card information was stolen and they sent the people who stole it a new card when I am one that bought it

emerchant wants the name of the cardholder. as this was a gift to my wife and me, I can't enter both of our names. what should I do?

It has been over a year and I havent received my refund for a gift card that didnt work. I have called and emailed with no results.

I request that you make this a priority.

I have sent a copy of the card, receipt. Thank you

I bought a e visa card vannila from Walmart online and it won't work and took it to Walmart they said they can't do nothing cause it their card and been trying for a month to get a hold of some one and I'm trying again they said ten min wait it's been an hourdont get them

I put $200, and someone took my money out. That $200 was for my son for his birthday, and I have been waiting for the money to go back on it. My mother-in-law put the money on there for him.

I was charged for a motel room and there was no vacancy .I've yet to receive my money back.

$79.45i it's been forehand 2 weeks

No one answered. The phone hung up.

I spoke with no one and nobody. What the *** was the point of the phone call?

No tiene el número de tarjeta y no puedo hacer mi transacción. Necesito ayuda, ¿qué puedo hacer, por favor?

Bought this card to pay a bill, but it keeps declining my car payment. After I paid fees to get the card, now I have to pay fees at the ATM to get my money back.

Bad, I have to look for other options to speak with someone. It was frustrating to call the back of the card because no live person was on that number. It was back and forth the phone number want me to use the website, and the website wants me to call.

Card already used before I activated it. Customer service sucks. Will broadcast this crap on social media.

I bought my husband a vanilla gift card for his birthday and also for Christmas, and I have problems with both of them. You cannot talk to anybody directly to get the issue fixed.

I have gone on Amazon three different times, and my order has been canceled all three times. I will never buy another vanilla gift card ever again; it's the worst experience.